Shipping Information! Please note that the shipping figure presented on your order is an estimate only. Actual shipping is usually lower than calculated, but occassionally it will be slightly higher. Calculated rates can differ greatly depending on what shipping method is choosen, the size of the box, and new fuel and delivery surcharges, charged by the shippers. We ship via US Post office, and FedEx Ground Residential and Business. Our handling and supply fee is small ($2 to $5 per order) and is intended merely to help defray the costs of shipping supplies. This fee is added to each order, in addition to the actual shipping cost. We also delivery to the National Capital Orchid Society monthly meetings at the National Arboretum in Washington, D.C., as well as to the Hollin Hills Orchid Society monthly meetings in Arlington, VA, for a very nominal delivery fee of $2. If you have received broken or damaged orchid supplies, or you accidentally ordered the wrong product, please notify us within 5 days of receiving your order. Any items which need to be returned should be done so, in resalable condition, within 14 days for replacement or full credit (less shipping & handling charges). If you have any questions about our policy, please contact us at the email address below. Quarter Acre Orchids Alexandria, VA info@quarteracreorchids.com (703) 328-9929 Info@QuarterAcreOrchids.com